You may cancel or change any booking up to 24 hours before the appointment time.

Any cancellations with less than 24 hours notice will be charged whatever the reason. This is because we are unable to fill your appointment time at short notice and it is important that the policy remains consistent and fair to all. 

Counselling sessions are paid for in advance and you are authorising us to deduct the full cost of your treatment should you cancel or change the appointment with less than 24 hours notice.

You may cancel or change any booking up to 24 hours before the appointment time.

After this time the full deposit (50% of the treatment cost) is charged as a cancellation fee, regardless of the reason. This is because we are unable to fill your appointment time at short notice and it is important that the policy remains consistent and fair to all. 

When booking and paying your deposit you are agreeing to that deposit being withheld should you cancel or change the appointment with less than 24 hours notice.

Tickets cannot be transferred to other events.

Tickets are non-refundable.

You may cancel or change any booking up to 24 hours before the appointment time.

Any cancellations with less than 24 hours notice will be charged whatever the reason. This is because we are unable to fill your appointment time at short notice and it is important that the policy remains consistent and fair to all. 

Travel expenses (if applicable) will not be charged for, unless the therapist is already on their way to you.

When booking and providing your card details you are authorising us to deduct the full cost of your treatment should you cancel or change the appointment with less than 24 hours notice.

Confidentiality is an important feature of our working together. Every Expression Therapies is fully committed to complying with the terms of the General Data Protection Regulation (GDPR) regarding the responsible and secure use of your data. The purpose of this statement is to let you know what personal information we collect and hold, why this data is collected, how long it is kept and what your rights are with regards to this personal data. Every Expression Therapies will ask you to consent to the processing of your data under the terms of our policy. Every Expression Therapies will be responsible for the data management, will abide by this privacy statement, and will hold a privacy statement that complies with the GDPR terms.

Every ExpressionTherapies is registered with the Information Commissioners Office (ICO).

What information does Every Expression Therapies collect?

We collect personal data such as name, address, date of birth, gender, GP/medical practitioner details, telephone numbers, and email address. We also collect any data you give us regarding personal and family background, alongside potentially sensitive data relating to medical and mental health conditions. 

What does Every Expression Therapies use your information for?

·       To notify you about changes to your appointments and the services Every Expression Therapies provides.

·       To fulfil any administrative, legal, ethical and contractual obligations.

 What information does Every Expression Therapies share?

We will not share any information about you with other organisations or people, except in the following situations:

·       Consent – we may share information with relevant medical professionals or others whom you have requested or agreed we need to contact.

·       Serious harm – we may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.

·       Compliance with law – we may share information when the law requires us to - i.e. safeguarding, terrorism, drug trafficking and serious crime.

·       Clinical Will– we have a clinical will which means in the event of sudden death or a serious accident or illness, a named colleague will be able to access the contact details so we can notify clients.

·       Supervision– It is an ethical requirement for any clinician offering psychological services to have regular supervision. Any supervisor used is an accredited member of the relevant accrediting body and works within their ethical framework. 

How does Every Expression Therapies keep your information safe?

·       All information you provide to Every Expression Therapies is stored as securely as possible. I will take all reasonable precautions to prevent the loss, misuse or alteration of information given.

·       All paper forms and correspondence are kept in locked filing cabinets. All electronic files are kept on password-protected devices with virus protection software.

·       If process notes are made, they are kept separate from any identifiable personal information.

·       Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus free.

·       Client notes and other documentation are destroyed seven years after the end of the psychological services offered.

·       Any known data breaches will be reported to the ICO within 72 hours.

·       Any requests for personal data need to be made through a data subject access request and will be supplied within one month.

·       If clients choose to contact Every Expression Therapies by text or mobile phone, numbers are stored under a reference system and/or initials only, as opposed to full names.

Your rights. Under the GDPR, you have the right to:

·       Access your personal data - Rectify, erase or restrict your data - Object to the processing of your data - Request transfer of data (data portability).

·       You may withdraw your consent for Every Expression Therapies to hold and process your data at any time.

·       If you have any concerns about the way Every Expression Therapies handles your data please contact connect@everyexpressiontherapies.com. If you feel this has not been resolved effectively you have the right to contact the Information Commissioners Office (www.ico.org.uk)